User Support Resources

If you have a problem or question about using HyperSnap or a general question on screen captures, please review the following resources:

Search Hyperionics web site:

1. Please click this link to recover a lost license key for any of our products
2. Read HyperSnap Frequently Asked Questions page (FAQ) or search for answers with the above Google search box - often the answer to your question is posted there!
3. If not find on FAQ, visit HyperSnap Support Forum - you can do a text search here, probably 99% of all questions you may ask where already answered there at least once!
4. If you can not find the answer to your question above, please post it to HyperSnap Support Forum - we work hard to answer all new questions posted within the same or next day!

5. You can refer to the Change Log for each version.

6. See additional printable documentation, tutorials, reference card etc.

When describing the bug to us, please try to describe the exact procedure you were attempting, from step one until the final "problem." Tell us if the "bug" happens every time you try the function, only sometimes, and/or only with some file types.

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